Refund policy

Return & Refund Policy

Last Updated: July 26, 2026

At SUPE, we strive to deliver premium-quality products and ensure every customer has a great shopping experience. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The product is unused, unwashed, and in its original condition.

  • All original tags and packaging are intact.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been worn, washed, or altered.

  • Items returned without original tags or packaging.

  • Products damaged due to misuse or improper care.

  • Customized or personalized products (unless damaged or incorrect).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

4. Refund Process

After your returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchanges for:

  • Incorrect size (subject to stock availability)

  • Defective or damaged products

If your requested size is unavailable, you may choose a refund or store credit.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.

  • For size exchanges or customer-initiated returns, return shipping charges may apply unless otherwise stated.

7. Order Cancellation

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled but may be eligible for return according to this policy.

8. Contact Us

If you have any questions about returns or refunds, please contact our support team with your order details. We will do our best to resolve your issue as quickly as possible.

Thank you for shopping with SUPE. We appreciate your trust and look forward to serving you again.